REFUNDS
Refunds and support.
Rule-based audits are free. Listvaro Pro and the 30-day pass are sold through Paddle, our merchant of record, and the policy below applies to every payment.
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Get help
Email support@listvaro.com for support, billing questions or to report a problem. Please do not send passwords, Seller Central credentials or payment details.
What you pay for
Pro is US$19 a month and renews monthly until you cancel. The 30-day pass is a one-time US$9 payment that gives the same Pro features for 30 days and never renews. Prices include applicable taxes. Payment, tax and invoices are handled by Paddle (paddle.com), the merchant of record, so your receipt and card statement come from Paddle.
Cancel anytime
Cancel Pro from the link in your Paddle receipt email, or email us and we will cancel it for you. Pro stays on until the end of the month you paid for and nothing more is charged. The 30-day pass needs no cancellation.
Refunds
If you are not satisfied, email support@listvaro.com within 14 days of a payment and we will refund that payment in full. No reason is required. Refunds are issued by Paddle to your original payment method, and Pro or the pass ends when the refund is made.
If you are a consumer in the EU, EEA, Switzerland or UK, your statutory rights also apply. Please contact us before opening a chargeback; we can usually resolve problems faster by email.
What paid plans do not include
Listvaro reports are recommendations based on the rules shown in each report. They do not guarantee Amazon approval, indexing, ranking or sales, and Listvaro never logs in to or publishes to Seller Central for you.